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Customer Experience Assistant

Opportunity Highlight

Closing Date: Position Type: Non Permanent Compensation: $20.67 - $23.97/hrWork Location: On-site
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The Role

The Customer Experience Assistant plays a vital role in ensuring outstanding service and customer satisfaction. Serving as the primary point of contact, this position addresses inquiries, resolves issues, and fosters positive interactions with customers. This position requires strong communication skills, empathy, problem-solving abilities, and the capability to work both independently and as part of a team, all while maintaining a commitment to delivering an exceptional customer experience.

Reporting to the Customer Experience Team Leader, the Customer Experience Assistant key responsibilities include processing customer inquiries, handling cash transactions, providing general office support, and utilizing multiple software systems, with a primary focus on enhancing the customer experience. The role may require providing services across various locations, and working hours are based on a flexible, non-standard work week. 
 

Opportunity Details

Job Posting ID
0826NP
Hours of Work
Up to max 37.5 per week
Number of Openings
1
Standby Rotation Required
No
Driver's Abstract Required
No
Police Record Check Required
Yes

What we offer

  • Career development
  • Competitive salary
  • Comprehensive health, dental, paramedical
  • Flexible work schedule

What you Bring

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying.  A typical way to qualify is equivalency to:

  • Equivalent to High School completion.
  • Additional relevant training recognized by a certificate would be considered an asset.
  • 1 or more years direct/indirect related work experience representing continuous learning.
  • Ability to clearly and professionally, clearly, discreetly communicate with customers in person, over the phone, and via email, ensuring positive and effective interactions.
  • A genuine commitment to delivering excellent service and ensuring customer satisfaction at all times.
  • Ability to quickly assess and resolve customer concerns or issues, ensuring a positive outcome.
  • Proficiency in managing multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
  • Experience with processing transactions and handling cash accurately and securely.
  • Knowledge of municipal government would be an asset. 
  • Possess an ability to follow broad guidelines. 
  • Possess an ability to maintain confidentiality regarding matters that affect the department and the Municipality as a whole. 
  • Possess an ability to multitask.
  • Demonstrate intermediate knowledge and experience of computer functions (including MS Office Suite). 
     

Equity, Diversity and Inclusion (EDI)

Equity, diversity and inclusion (EDI) is essential to achieving the Town of Okotoks’ strategic plan. We encourage applications from women, Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. The Town of Okotoks aims to build independence, dignity, integration and equality of opportunity into all aspects of the Town’s work culture.

How to apply

Pre-employment Requirements:
Candidates who progress to final stages of the recruitment process will be required to provide proof of education and designation along with a favorable criminal record check and a driver’s abstract.
How to Apply: 
Applications are invited to submit a resume online through our internal job postings section on the pipeline. Postings close at midnight on the closing date listed below. We will not be able to accept late applications. 
The Town of Okotoks is an inclusive workplace and welcomes applications from all qualified applicants. Only those chosen for an interview will be contacted.

The Town's dedication lies in cultivating a workplace that embraces respect, inclusivity, and equity, mirroring the diverse community we serve. Upholding the core values of Diversity, Equity, Inclusiveness, and Accessibility is our unwavering commitment. The Town of Okotoks prides itself on being an inclusive workplace, inviting applications from all qualified candidates.
If you are contacted by The Town regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. We will only reach out to those selected for an interview. All information received in relation to accommodation will be kept confidential.
If you have any questions or require any accommodations, please contact us at: Hr@okotoks.ca 

 

Apply now

Accommodations

The Town is dedicated to cultivating a workplace that embraces respect, inclusivity, and equity, mirroring the diverse community we serve. Upholding the core values of Diversity, Equity, Inclusiveness, and Accessibility is our unwavering commitment. The Town of Okotoks prides itself on being an inclusive workplace, inviting applications from all qualified candidates. 

  • We will provide an accessible experience for applicants. We are committed to providing an inclusive and barrier-free work environment, beginning with the recruitment process. 
  • If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please contact us through our online contact form.  
  • All information received in relation to accommodation will be kept confidential.
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