What is an on-demand service?
On-demand transit is a curb-to-curb ride-share service. The transit vehicle picks you up at the curb near your requested address and riders must be waiting at the curb when the vehicle arrives. The Okotoks On Demand Transit app will give you an estimated arrival time. Unlike a taxi, the van will not wait for an individual to come out of their home or business, nor will the vehicle pull up on driveways.
Will I still be able to access the on-demand service?
Yes, you will! The fixed-route service is being added to complement our current on-demand system, not replace it. While there may be fewer vehicles for on-demand rides, we expect many people will use the fixed-route option—helping to balance things out and keep everything running smoothly.
What can I expect for on-demand wait times?
When you book a ride through the Okotoks On Demand Transit app, you’ll get real-time updates, including an estimated arrival time and a notification when your vehicle arrives. You can also track the vehicle as it heads your way. Just keep in mind—this is a shared service, so routes and timing can vary as the driver picks up and drops off other passengers (the vehicle holds up to eight people).
If you’re booking by phone, the dispatcher will set up your account and give you an estimated pickup and arrival time.
How do I book a bike rack using the on-demand service?
Users can book a bike rack through the Okotoks Transit app.
- All bikes must be no more than 27.5” in diameter, with a maximum 2.6” tire width.
- E-bikes must be under 25kg with the lithium battery removed.
- Foldable e-scooters are allowed when carried on and safely stored between seats.
- Riders are responsible for loading and unloading their bikes or scooters.
Why are my bookings limited?
If you book 10 or more rides in 30 days and miss or cancel more than 40% of them, your booking access will be limited for seven days. During that week, you can only book rides up to 21 days ahead and you can’t have more than two future trips booked at once. These limitations are in place to ensure fairness and prevent misuse of the service.
*Cancelled rides are counted only if you cancel within one hour of departure time.
Will the transit vehicle wait for me if I am late?
No, in order to provide timely service to all riders and stay on schedule, transit vehicles cannot wait. The maximum time the vehicle can wait is one minute.
