The Role
We have an exciting opportunity for a highly motivated Customer Experience Associate (Culture & Heritage) to join the Culture & Heritage Team, at the Okotoks Museum and Archives and the Art Gallery. Reporting to the Culture & Heritage Team Leader, the Culture & Heritage Associate is responsible for:
- Greet and engage with customers through various communication channels in person at the front counter, over the phone, and by email;
- Provide information and guidance on services and/or programs offered by the Town;
- Receive payment for Town services, programs and/or bookings;
- Provide timely and accurate responses to customer inquiries;
- Collaborate with cross-functional teams to share customer insights and contribute to the improvement of services, programs and process;
- Assist staff at the Okotoks Museum and Archives to fulfill the mandate to collect, preserve, research, develop exhibits and interpret artifacts and archival material that are relevant to regional history for the purpose of preserving material evidence of natural environments and human cultures;
- Assist staff at the Art Gallery in updating and installing exhibits, interactive components, lighting, and displays as needed, ensuring the preservation of our community’s culture & heritage;
- Provide support for program and event planning and execution, including documentation, scheduling, invoicing, package preparation, and communication with vendors and volunteers;
- Assist with registrations, logistics, and post-event tasks to ensure smooth operations.
Opportunity Details
Job Posting ID
2725P
Hours of Work
20 hours per week
Number of Openings
2
Standby Rotation Required
No
Driver's Abstract Required
No
Police Record Check Required
Yes, including vulnerable sector
What we offer
- Career development
- Competitive wages
- Flexible work schedule
What you Bring
Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to qualify is equivalency to:
- High school completion;
- Post-secondary education, preferably in History, Culture or related field is considered an asset;
- 1 or more years direct/indirect related work experience representing continuous learning.
- Passion for heritage or arts and experience in a gallery or museum is considered an asset;
- Ability to work varying days, including weekends;
- A genuine commitment to delivering excellent service and ensuring customer satisfaction at all times;
- Ability to clearly, professionally and discreetly communicate with customers in person, over the phone, and via email, ensuring positive and effective interactions;
- Ability to quickly assess and resolve customer concerns or issues, ensuring a positive outcome;
- Demonstrate intermediate knowledge and experience of computer functions (including MS Office Suite).