The Role
The Okotoks Museum and Archives has an exciting opportunity for a Customer Experience Assistant (Culture & Heritage) to join their team from May-August this year. Reporting to the Culture & Heritage Team Leader, the customer experience assistant is responsible for:
- Assisting staff at the Okotoks Museum and Archives to fulfill its mandate to collect, preserve, research, develop exhibits and interpret artifacts and archival material that are relevant to regional history for the purpose of preserving material evidence of natural environments and human cultures;
- Greeting and engage with customers through various communication channels in person at the front counter, over the phone, and by email;
- Providing timely and accurate responses to customer inquiries;
- Assisting in processing the backlog of artifact donations;
- Assisting the Programmer-Culture & Heritage in the delivery of history-based programs for school groups, community groups and special events at the museum;
- Assisting with public research requests and inquiries;
- Assisting Culture & Heritage Team Leader at the Art Gallery when required.
Opportunity Details
Job Posting ID
1426NP
Hours of Work
No set hours
Number of Openings
1
Standby Rotation Required
No
Driver's Abstract Required
No
Police Record Check Required
Yes, including vulnerable sector
What we offer
- Career development
- Competitive salary
- Flexible work schedule
What you Bring
Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to qualify is equivalency to:•
- High school education or working towards;
- Enrolled in post-secondary education, preferably in History, Culture;
- Less than 1 more year directly/indirectly related work experience representing continuous learning;
- Ability to work varying days, including weekends from May to August;
- Strong customer experience aptitude;
- Strong communication and interpersonal skills;
- Proficient in Microsoft Office Suite.