The Town of Okotoks is committed to listening to residents and providing important services to our community. With this in mind, we will be asking an adult (18+) representative from each household to go online to participate in the Town’s Citizen Satisfaction Survey. The survey will be available from May 6-23. Click the button below to take survey.
2022 Citizen Satisfaction Survey
Please click the survey button above, enter the access code (pin number) that was mailed to you. If you haven't received a pin number, need more information or require assistance, please submit an online request by clicking the button below or by calling 403-938-4404.
If you are experiencing technical issues with the survey, please contact Pivotal Research Inc at: 1-855-421-1199 (ext. 314) or email info@pivotalresearch.ca
Community satisfaction surveys are conducted by the Town every four years. Completing the survey provides the Town with a better understanding of residents’ priorities. This can help Council and Administration determine how to allocate funds for new and existing initiatives, programs, services and capital projects.
Your responses are anonymous and confidential. They provide valuable insight on the community’s thoughts into how the Town can support and develop the kind of community residents want to live, work and play in. Your contribution will also help to affirm Council’s development of the Okotoks Strategic Plan (2022 – 2025).
Results of the survey will be provided to Council and shared with the community in August.
Thank you for your participation; your feedback matters to us.
Click the button below to take the survey.
The 2018 Community Household Survey was designed as an online survey. Census enumerators distributed door hangars to more than 10,268 residents starting May 2. Each door hangar had an individual code for each household to log on and complete the survey. The survey was also linked to the online census to make it easier for individuals to complete both at the same time. Additional printed surveys were available at the Municipal Centre and the library for those who preferred to complete a hard copy. Residents could also call to have a printed survey mailed to them with a postage-paid return envelope.
An advertising campaign using print, social media, electronic signs and radio encouraged residents to complete the survey. A total of 4,267 surveys were returned (approximately 40% response rate) – an exceptional response for our tri-annual household survey. A response of 400 or more is industry standard as a good response rate and measure of public opinion for surveys.