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Town Council Presented with 2022 Citizen Satisfaction Survey Results

Share Your Thoughts

At yesterday’s regular Council meeting, Mayor and Council were presented with the findings from the 2022 Community Citizen Satisfaction Survey, formerly the household survey. This survey is important as it provides valuable insights about thoughts on how the Town can support and develop the kind of community residents want to live, work, and play in. The results will also help guide Council in the development of their 2022 – 2025 Strategic Plan.

“This survey is important to Council as it helps us align community needs and expectations with our strategic planning. Thank you to everyone who participated and provided us with your thoughts and perspectives! When it comes to strategic planning, these survey findings will help us answer the question: ‘did we get it right’? What the findings say to me, is that we are headed in the right direction and that we still have some work to do,” said Okotoks Mayor Tanya Thorn.

Some insights from the survey include:

  • Nearly all households in Okotoks feel that the overall quality of life in Okotoks is either “good” or “very good”.
  • Virtually all Okotoks households indicated that they feel safe on their property.
  • Three quarters of survey participants feel connected to their neighbours.
  • Most survey participants were happy with their interactions with Town employees. 
  • Parks, pathways, ball diamonds, soccer fields, playgrounds, and community events were ranked high.
  • Programs and services that received the lowest satisfactory rating were affordable housing, municipal enforcement, road maintenance, and snow clearing.
  • The majority of households feel that the value they receive for their municipal property taxes is “fair” or better.

Going forward, the Town anticipates conducting a citizen satisfaction survey in conjunction with the municipal census prior to the 2025 election now that municipalities are again permitted to conduct a census for their communities.

To review the full survey report, please visit www.okotoks.ca/citizen-survey.