Shared e-Scooter (micromobility) pilot program

The Town is excited to announce the launch of a shared e-scooter pilot program starting June 1. While the Town will be providing the program framework, the program will be fully funded and operated by Bird Canada.

Bird Canada, a wholly Canadian owned and operated company, will be bringing a fleet of 50 e-scooters all new silver Bird e-Scooters (see photo). Bird Canada has also chosen Calgary as their Canadian operational headquarters.

If you have any questions or concerns regarding the service, please reach out directly to Bird Canada: or 1-866-205-2442 for any refunds or payment questions or write to for any general questions.

bird e-scooter

E-scooter launch video

Things to know before riding an e-scooter in Okotoks

What about COVID-19?

Bird Canada follows guidance from Alberta Health Services during the current global pandemic. It should be noted that while Bird Canada regularly disinfects e-scooters, they are not cleaned and disinfected between customers. Bird Canada recommends each rider use a pre-moistened disinfectant wipe before their ride. Bird Canada also recommends all riders wash their hands or use hand sanitizer before and after using the e-scooter, and to avoid touching their face during use.

How do you contact Bird Canada?

Bird Canada maintains a 24-hour customer service phone number and email address for members of the public to report concerns or complaints or ask questions about the e-scooters:

  • Phone: 1-866-205-2442
  • Email: or locally at
  • Twitter: @BirdRideCanada
  • Instagram: @Birdcanada
  • Online Form