Alerts

Shared e-Scooter (micro-mobility) program

The Town is excited to announce that e-Scooters will be returning to Okotoks for the 2022 season, which runs from March to October, weather permitting. 

A pilot survey conducted in December 2021 helped to inform the future of the program, visit the link below to read the report. Bird Canada will remain the e-Scooter provider for 2022.

What We Heard report

Bird Canada, a wholly Canadian owned and operated company, will be bringing back a fleet of 50 e-Scooters all new silver Bird e-Scooters (see photo). Bird Canada has also chosen Calgary as their Canadian operational headquarters.

If you have any questions or concerns regarding the service, please reach out directly to Bird Canada: hello@bird.co or 1-866-205-2442 for any refunds or payment questions or write to 311_okotoks@birdcananda.co for any general questions.

bird e-scooter

E-scooter launch video

Things to know before riding an e-scooter in Okotoks

What about COVID-19?

Bird Canada follows guidance from Alberta Health Services during the current global pandemic. It should be noted that while Bird Canada regularly disinfects e-scooters, they are not cleaned and disinfected between customers. Bird Canada recommends each rider use a pre-moistened disinfectant wipe before their ride. Bird Canada also recommends all riders wash their hands or use hand sanitizer before and after using the e-scooter, and to avoid touching their face during use.

How do you contact Bird Canada?

Bird Canada maintains a 24-hour customer service phone number and email address for members of the public to report concerns or complaints or ask questions about the e-scooters:

  • Phone: 1-866-205-2442
  • Email: hello@bird.co or locally at 311_okotoks@birdcanada.co
  • Twitter: @BirdRideCanada
  • Instagram: @Birdcanada
  • Online Form