The Role
We have an exciting opportunity for a highly motivated Business Analyst to join the Assessment & Building Business Centre within the Community, Growth & Identity Division on a 24-month term. This position reports to the Assessment & Building Manager and provides business analysis, documentation, testing, user support, and change enablement for departmental applications, digital services, process improvements, and related initiatives. The role involves Building, Planning & Development, Engineering and Business licensing, with a key focus on strengthening the connections in the land development workflows. Key responsibilities include:
- Support the electronic permitting experience for Building & Assessment, and Planning & Development by assisting with troubleshooting, testing, documentation, training, and user support;
- Work with staff to identify workflow challenges, system enhancement opportunities, and process improvements that strengthen service delivery and operational efficiency;
- Gather, analyze, document, and validate business requirements for business centre applications, digital services, and process changes;
- Support the testing, implementation, and adoption of system changes, enhancements, and new business processes;
- Provide operational support for business centre applications, including issue investigation, user inquiries, and coordination of resolutions;
- Develop and maintain procedures, training materials, job aids, and other resources to support consistent and effective system use;
- Support data integrity, accurate recordkeeping, reporting, and continuous improvement within business centre processes.
Opportunity Details
What we offer
- Career development
- Competitive salary
- Comprehensive health, dental, paramedical
- Flexible work schedule
What you Bring
A combination of education and experience that would provide the required knowledge, skills and abilities to qualify. A typical way to qualify is equivalency to completion of a diploma program in Business Technology Management, Information Systems, Business Analyst or related field, plus:
- 3 or more year’s related work experience representing continuous learning and career progression;
- Municipal Experience is considered an asset;
- Proficient in MS Office Suite, especially MS Project or similar tools;
- Workflow mapping, software and programs experience, design, develop, map, implement efficient processes;
- Strong analytical skills for requirements and problem-solving; ability to propose innovative, workable solutions;
- Excellent verbal and written communication skills;
- Strong multi-tasking, priority setting, and customer service focus