The Role
We have an exciting opportunity for a highly motivated individual to be part of the Information Technology Okotoks Business Centre as an IT Help Desk professional. The position reports to the IT Operations Team Leader and will be responsible for software, hardware & project support such as:
- Implementations and maintenance of corporate applications;
- Ensure all desktops and laptops are appropriately patched and running current standard versions of all software;
- Administer anti-virus and anti-malware solutions on desktops & laptops. Maintain strong technical skills with current Microsoft Windows & Office systems;
- Create and maintain software packages for desktops & laptops.
- Diagnose and troubleshoot problems with desktops, laptops, connectivity issues, printers and peripheral equipment;
- Support of the IP telephone system including installation of new telephones, individual voice mail setup and integration with our desktop systems;
- Create and maintain hardware images for desktops & laptops;
- Participate in ad hoc I.T. or cross-functional projects where assigned;
- Assist network and security specialists;
- Back-up to hardware or software requests as needed;
- Conduct research on computer products in support of PC procurement and development efforts;
- Evaluate and recommend desktop and laptop standards for purchase;
- Provide training on all aspects of computers, software and Town I.T. practices;
- Develop, maintain and update Town Intranet site as required.
Opportunity Details
Job Posting ID
0726P
Hours of Work
37.5 hours per week
Number of Openings
1
Standby Rotation Required
Yes
Driver's Abstract Required
No
Police Record Check Required
Yes
What we offer
- Career development
- Competitive salary
- Flexible work schedule
What you Bring
- Equivalent to completion of a diploma program in Computer Science, IT or related field.
- 3 or more year’s related work experience representing continuous learning and career progression.
- Solid understanding of computer hardware, software, networks, and operating systems. Knowledge of Microsoft Suite products.
- Ability to analyze issues, identify root causes, and implement effective solutions.
- Excellent communication, empathy, and patience when interacting with users.
- Ability to clearly explain technical information to non-technical users.
- Ability to manage multiple tasks, prioritize issues, and maintain accurate records.
- The willingness to learn new technologies and adapt to changing environments.