The Role
We have an exciting opportunity for a highly motivated Policing Support Associate to join the Policing Support group of the Municipal Enforcement business centre. The position reports to the Policing Support Team Leader and is responsible for:
- Provide customer service at the front reception, on the phone and through applicable systems to
internal and external customers; - Administrative support to Municipal Enforcement and RCMP by creating documents, responding
to emails, attending and documenting or transcribing meetings, processing invoices, cash
collection, etc; - Provide customers with information regarding appropriate statutes, documenting and accessing
inquiries/complaints or forwarding to Municipal Enforcement and/or RCMP, or appropriate
resource within an agency; - Develop, enter, and maintain data into databases and existing systems or software to maintain
records management; - Efficiently navigate relevant systems and software to complete responsibilities through projects
and tasks that support the work of the business centre; - This position may also provide services to support a “watch” shift as required.
Opportunity Details
Job Posting ID
1926NP
Hours of Work
37.5 per week
Number of Openings
1
Standby Rotation Required
No
Driver's Abstract Required
No
Police Record Check Required
Yes
What we offer
- Career development
- Competitive salary
- Comprehensive health, dental, paramedical
- Flexible work schedule
What you Bring
A combination of education and experience that would provide the required knowledge, skills and abilities to qualify. A typical way to qualify is equivalency to a minimum of a High School Diploma along with:
- A minimum of one (1) year related work experience in a fast paced, office administration position working with and completing data entry, records management and word processing.
- Proficiency in the use of various Microsoft Office programs (Word, Excel, and Outlook
- Ability to deal professionally, courteously and effectively with a diverse range of people, using judgement, tact, and sound decision-making skills;
- Ability to demonstrate proficient communication styles, including verbal and written communications to ensure messaging is clear, concise and accurate;
- Ability to establish and maintain cooperative, collaborative and productive work relationships;
- Ability to preserve and deal professionally and responsibly with highly confidential information;
- High degree of accuracy and attention to detail;
- Experience working within a policing environment utilizing electronic record management;
- Systems like Canadian Police Information Centre (CPIC) and PROS is an asset;
- Knowledge of municipal government and law enforcement would be an asset.