When you wish to file a bylaw concern, you can call the Municipal Enforcement 24-hour Complaint Line at 403-938-8913 and an officer will be dispatched to investigate your concern.
Please see the steps below to better understand the entire complaint and investigation process.
When you call in a complaint, the dispatch centre will ask for your full name, date of birth, address, and a phone number where you can be reached. All personal information is kept strictly confidential.
You will also be asked to provide details about what is occurring and where it is happening. It is important to provide accurate information so the investigating officer can best assist you.
Once the dispatch centre has collected the required information, a file is created and a Peace Officer is assigned to begin investigating your concern. The officer may need to contact you for additional information such as:
It is important to provide as much detail as possible about the matter. Investigation files remain open until the matter is concluded. Any actions taken will consider the outcome you are hoping to achieve, in conjunction with the enforcement discretion of the investigating officer.
During the course of an investigation, you may be required to provide a written statement and/or testify in court as a witness. If you are not willing to take these actions, the officer may be limited with enforcement action. A charge may not be laid and the only course of action may be to give the offender(s) a warning.
At the conclusion of an investigation, the Peace Officer will inform you of any action or enforcement taken and the final outcome. Steps to resolve the complaint can include: