All Town-managed facilities are currently closed, including front counter, and in-person services. Our priority is the health, safety & well-being of our patrons and staff. Learn more about the Town’s response to COVID-19 and the... Read More

COVID-19 FAQs

Covid-19 FAQs
What is the Town doing to prevent the spread of the virus?
  • Moving from face-to-face interactions to offering services virtually through phone, email and online
  • closing buildings/facilities to the public, canceling programs, concerts, etc.
  • closure of playgrounds & the skate park
  • increased cleaning and disinfecting procedures
  • providing staff with personal protective gear
  • many staff are working remotely and/or working flexible shifts to maintain essential services
What Town buildings/facilities/amenities are closed/open during this time?

The complete list of facilities that are closed Click Here

How long will Town recreation facilities be closed?

They are closed until July 2. This supports the directives from federal and provincial governments.

Can we open up golf courses?

Golf courses are now open.

Does the Town have an emergency communications plan and how is the Town communicating with residents?

Yes, it is part of the Community Emergency Management Plan and we are following the specific provincial pandemic plan from the province.   The Town communicates via its website, social media feeds @TownofOkotoks (Facebook, Instagram & Twitter); e-newsletters; phone; email and messaging through our local radio, the Eagle 100.9FM, Okotoks Online and newspaper, the Western Wheel

What is the Town able to do about enforcing public health orders?

The Town reminds all residents that Town playgrounds, skateboard park, sport courts and outdoor fitness equipment areas are closed.  Please do not use these amenities.   The province has now given RCMP and Peace Officers the power to enforce these directions with fines starting at $1,000 for non-compliance. To submit a non-compliance complaint online, click here

Where can I find social support information?

The Town has compiled information and resources for residents to access 

Details

The clothing bins around town are full, where can I donate?

Thank you for your generosity, however, no one is accepting donations of clothing or other used items at this time.  Please do not leave bags of clothing donations sitting on the pavement near bins.  Please do not leave bags or other items outside of the Bibles for Missions Thrift store.  Please hold on to your donations until organizations can safely receive them.

What is the Town doing for utility bill payment deferral?

Council is offering deferred utility (water and waste services) bill payments for a period of 90 days for the next two billing cycles.  Additionally, we will be waiving all interest and penalties for a minimum of 60 days. 

Details

What is the Town doing about property taxes?

Council will be having a special meeting to discuss this on May 11.  Meetings are live-streamed at the link below.

Council meetings

Are Council meetings still open to the public?

No, Council meetings are no longer open to the public. Four Councillors will be in Council Chamber and three will attend electronically. Council meetings will occur one per month until the end of May, 2020.  The next meeting is April 27. To live-stream Council meetings, and to submit hearing or delegation information online,.

Council meetings

What is the Town doing to help businesses?

The Town of Okotoks and the Okotoks Entrepreneur Ecosystem are working together to compile the resources and information businesses need to access during this crisis.

Details

Is the Town’s water safe?

The virus causing COVID-19 is not believed to spread through water systems.  We want to assure residents that our water is safe to drink.  The Town’s water treatment processes are of the highest standards. Regular daily processes include testing water samples in the lab. A video with more information is available Here

Are waste collection services still running as normal?

Yes, waste collection continues on a weekly basis.  The Eco Centre remains open (Tues-Sat 9am-5pm) to help residents manage extra recycling and compost needs.  Note that, at this time, there is a maximum of 4 people allowed in at once; please remember to maintain 2 metres of physical distance and to pre-sort your items prior to visiting.     Special items like paint, Styrofoam, coffee K-cups, etc. are also accepted. 

More information

Why has the Town relaxed parking for RV/Container parking until June 30?

This temporary change will help families who need to use their RVs for self-isolation or to support extended family who are in self-isolation, and for those who are financially impacted and need to eliminate storage fees.  Easing regulations around shipping containers will support businesses that have had to close storefronts or leave their locations due to the crisis and need somewhere to temporarily store materials, inventory and equipment.

How can residents use the Okotoks Transit grocery delivery service?

For information on ordering the delivery service, please contact the respective stores:

Sobeys: General Inquiries – 403-938-3439; Deliveries – 403-938-4043; SobeysOkotoks.com
Save on Foods: 587-757-8966. 

More information

What will happen to community garden?

It will be opened as usual this spring; please maintain physical distancing when in any public space. 

Is it okay to go to pet stores?

Pet stores are an essential service; they are open and it is okay to go to them.  Remember to maintain physical distancing.

What are the safety steps everyone should be following?

To help prevent the spread of the virus, here is a graphic to show you what to do.

More information 

Is there any way the Town can indicate where individuals in the Foothills with COVID-19 have visited?

This is something Alberta Health Service is responsible for; we do not have access to this information.  For the number of cases in the region and other health-related information:

Details

Are sports fields open?

Sports fields remain closed for all group bookings and gatherings.  At this time, sports field use is only permitted for immediate family members following all Alberta Health Services public health orders.  For example, playing catch with members of your own family is allowed.  

 

More Information: