TELUS PureFibre Project

PureFibre Update
TELUS contractors are back in Okotoks to finish restoration, landscaping (including hydroseeding {grass restoration} when conditions permit) and connecting the PureFibre network.​  If you are a business owner interested in connecting to TELUS PureFibre, please call: 1-877-352-0898.

TELUS is responsible for all remediation on this project and are required to restore areas disturbed by their work.  Residents and business owners/operators are encouraged to contact the AFL Customer Care hotline (1-844-343-1222) for any issues or concerns they may have resulting from the 2018/2019 work.  

For information on current construction, please see the Current Installation Construction tab below.

More Information

AFL Contact Information:
A call center has been set up by the contractor on the TELUS project for residents with construction questions and concerns: 
1-844-343-1222

TELUS Contact Information:
For more information or to enable TELUS to connect your home to the TELUS PureFibre network for FREE, visit www.telus.com/Okotoks or call: 1-855-595-5588.  If you’re a business owner, call 1-877-352-0898.  If you live in or manage an apartment, condo building or strata building, visit www.telus.com/strata or call 1-855-595-5588 for more details. 

For details on the TELUS PureFibre project, please see information in the sections below.  

Current Installation Construction

September/October 2019 Construction Areas
TELUS work is occurring in the  following area; please click on buttons to view.

Mountainview

TELUS will be placing underground conduit to facilitate their PureFibre network in Mountainview from approximately September 25-October 18, weather permitting.  Excavation/digging will be taking place in the utility right-of-way and road right-of-way near the front of the highlighted properties (click button below to see image). Please watch for and obey construction signage and use caution in the area.  Note that some traffic disruption should be expected. Once the construction has been completed, contractors will remediate and restore all landscape disturbances.  Thank you for your patience and cooperation.  

MOUNTAINVIEW 

Mountainview

Note: Please be aware of construction possible disruption to on-street parking.  Please use use caution in the area, especially on the sidewalks around equipment.

2019 Landscaping
TELUS is responsible for all remediation on this project and are required to restore areas disturbed by their work. Some of this restoration (including hydroseeding) may be required in 2019 if issues arise over the winter of 2018/2018.  Residents are encouraged to contact AFL Customer Care hotline (1-844-343-1222) for any issues or concerns.

TELUS PureFibre Installation Frequently Asked Questions

PureFibre Installation: TELUS FAQ

As part of the TELUS PureFibre project, work is required on Town utility right of ways.   The work is expected to be done mostly in residential area front and side yards generally as follows. 

A typical front yard has a 3.5m shallow utility right of way that has existing gas, electricity, and communication (click on button below to see graphic).  As part of their PureFibre project, TELUS will install new conduit within the shallow utility right of way via directional drill method.  While this method causes much less disturbance than open cut, it will require that hydro-vac holes be done to ensure that existing utilities are not hit by the driller.  The location of these holes are expected to be mostly in the utility right of way along the new TELUS alignment, which is toward the back of the utility right of way (closer to the house). 

This alignment was chosen due to anticipated conflicts along the front of the right of way with existing utility boxes and water service valves which are in/near the front of the right of way.  If fiber conduit was run closer to these appurtenances, it would add another level of complexity when maintenance/repairs are required.     There are locations in town where perhaps an alternate alignment could have been chosen in the right of way, however, consistency was considered to be important as well.  There will also be tubs installed (flush with the ground) every 8-10 houses (as per TELUS’ information).  These tubs are where the residential services will come from.

TELUS has committed to keeping property disturbance at a minimum; if any major disturbances seem likely they will advise the resident before proceeding.  All areas will be restored after the work is finished (i.e. landscaping). To find out when the service is anticipated to be available in your area visit www.telus.com/okotoks.  

Town Utility Right of Way

AFL Contact Information:
A call center has been set up by the contractor on the TELUS project for residents with construction questions and concerns: 
1-844-343-1222

TELUS Contact Information:
For more information or to enable TELUS to connect your home to the TELUS PureFibre network for FREE, visit www.telus.com/Okotoks or call 1-855-595-5588

If you’re a business owner, call 1-877-352-0898

If you live in or manage an apartment, condo building or strata building, visit www.telus.com/strata or call 1-855-595-5588 for more details. 

When is the Service Available at my Address?

Visit TELUS' Okotoks project page at www.telus.com/Okotoks and click on the Check Availability button.

Step-By-Step Fibre Installation Information

TELUS PureFibre Installation STEPS

INSTALLING TELLUS PURE FIBRE TO YOUR HOME

AFL Contact Information:
A call center has been set up by the contractor on the TELUS project for residents with construction questions and concerns: 
1-844-343-1222

TELUS Contact Information:
For more information or to enable TELUS to connect your home to the TELUS PureFibre network for FREE, visit www.telus.com/Okotoks or call 1-855-595-5588.

If you’re a business owner, call 1-877-352-0898

If you live in or manage an apartment, condo building or strata building, visit www.telus.com/strata or call 1-855-595-5588 for more details. 

Landscaping Information

2019 Landscaping
TELUS is responsible for all remediation on this project and are required to restore areas disturbed by their work.  Some of this restoration (including hydroseeding) may be required in 2019 if issues arise over the winter of 2018/2019.  Residents are encouraged to contact the AFL Customer Care hotline (1-844-343-1222) for any issues or concerns they may have.

Restoration includes hydroseeding of new grass seed on and around your property in addition to any broadcasted grass seed you may have already seen mixed into the loam. ​ Hydroseed is a resilient mixture of mulch and seed; rain will help it establish and grow, but if you would like to water the area, that can aid the grass growth.  

See below for images showing before seeing, during growth, and established hydroseeded grass. 

If you have any questions or concerns, please contact the AFL Customer Care hotline at 1-844-343-1222 or TELUS at 1-855-595-5588. 

Frequently Asked Questions

​FAQ 

AFL Contact Information:
A call center has been set up by the contractor on the TELUS project for residents with construction questions and concerns: 
1-844-343-1222

TELUS Contact Information:
For more information or to enable TELUS to connect your home to the TELUS PureFibre network for FREE, visit www.telus.com/Okotoks or call 
1-855-595-5588
If you’re a business owner, call 1-877-352-0898
If you live in or manage an apartment, condo building or strata building, visit www.telus.com/strata or call 1-855-595-5588 for more details. 

Letter to Residents

TELUS Letter to Residents

AFL Contact Information:
A call center has been set up by the contractor on the TELUS project for residents with construction questions and concerns: 
1-844-343-1222

TELUS Contact Information:
For more information or to enable TELUS to connect your home to the TELUS PureFibre network for FREE, visit www.telus.com/Okotoks or call 1-855-595-5588

If you’re a business owner, call 1-877-352-0898

If you live in or manage an apartment, condo building or strata building, visit twww.telus.com/strata or call 1-855-595-5588 for more details. 

News Release

​TELUS PUREFIBRE NEWS RELEASE 

AFL Contact Information:
A call center has been set up by the contractor on the TELUS project for residents with construction questions and concerns: 
1-844-343-1222

TELUS Contact Information:
For more information or to enable TELUS to connect your home to the TELUS PureFibre network for FREE, visit www.telus.com/Okotoks or call 1-855-595-5588

If you’re a business owner, call 1-877-352-0898

If you live in or manage an apartment, condo building or strata building, visit www.telus.com/strata or call 1-855-595-5588 for more details.