TELUS is responsible for all remediation on this project and are required to restore areas disturbed by their work. Some of this restoration (including hydroseeding) may be required in 2019 if issues arise over the winter of 2018/2019. Residents are encouraged to contact the AFL Customer Care hotline (1-844-343-1222) for any issues or concerns they may have.
TELUS PureFibre Installation Frequently Asked Questions
As part of the TELUS PureFibre project, work is required on Town utility right of ways. The work is expected to be done mostly in residential area front and side yards generally as follows.
A typical front yard has a 3.5m shallow utility right of way that has existing gas, electricity, and communication (click on button below to see graphic). As part of their PureFibre project, TELUS will install new conduit within the shallow utility right of way via directional drill method. While this method causes much less disturbance than open cut, it will require that hydro-vac holes be done to ensure that existing utilities are not hit by the driller. The location of these holes are expected to be mostly in the utility right of way along the new TELUS alignment, which is toward the back of the utility right of way (closer to the house).
This alignment was chosen due to anticipated conflicts along the front of the right of way with existing utility boxes and water service valves which are in/near the front of the right of way. If fiber conduit was run closer to these appurtenances, it would add another level of complexity when maintenance/repairs are required. There are locations in town where perhaps an alternate alignment could have been chosen in the right of way, however, consistency was considered to be important as well. There will also be tubs installed (flush with the ground) every 8-10 houses (as per TELUS’ information). These tubs are where the residential services will come from.
TELUS has committed to keeping property disturbance at a minimum; if any major disturbances seem likely they will advise the resident before proceeding. All areas will be restored after the work is finished (i.e. landscaping). To find out when the service is anticipated to be available in your area visit www.telus.com/okotoks.
April, 9, 2018
You might see more TELUS trucks in your neighourhood than usual. TELUS crews are installing the TELUS PureFibre network throughout parts of Okotoks. Please review the map and approximate schedule below to see when TELUS will be in your area.
AFL Contact Information:
A call center has been set up by the contractor on the TELUS project for residents with construction questions and concerns:
TELUS Contact Information:
For more information or to enable TELUS to connect your home to the TELUS PureFibre network for FREE, visit www.telus.com/Okotoks or call 1-855-595-5588.
If you’re a business owner, call 1-877-352-0898.
If you live in or manage an apartment, condo building or strata building, visit www.telus.com/strata or call 1-855-595-5588 for more details.