Town services will continue while facilities close

March 22, 2020

In the Town’s continuing efforts to protect the health and safety of citizens and staff, while still providing high quality service to the community, the Town will be transitioning away from in-person contact at the majority of its facilities.

The offices of the Municipal Centre, Operations Centre, and Okotoks Family Resource Centre (OFRC) will be closed, effective immediately. Services will continue to be available to the public by phone or email and online. Staff at OFRC will still be available to assist residents who need information, referral, help with forms and connection to supports by phone at 403.995.2626 or through email. Contact information for all Town services is available at

Essential services will continue to be delivered. RCMP, water, sewer, waste, fire road maintenance services and transit will continue to be delivered.  The eco centre will remain open as processes are in place to protect staff from direct contact. 

 “It’s important that all residents are able to continue to contact the Town for the information, programs and services that they need, while ensuring everyone’s safety,”  said Kelly Stienwand, Okotoks’ director of emergency management.  “Closing our offices to public contact and transitioning to phone and email forms of communication balances the need to meet federal and provincial recommendations during this public health crisis with the importance of continuing to be available to our community.”

More Town staff are transitioning to work-at-home situations, which has been a critical piece in order to honour the intent of the federal/provincial government to limit movement of people while ensuring the Town can continue to keep components of the economy moving and providing services to Okotokians.

The emergency management team continues to use the organization’s business continuity plan to guide decisions, adjust to the swiftly changing situation, and assess, prepare for and prioritize service impacts. The Town’s priorities continue to be maintaining critical services, supporting public health objectives, protecting staff and vulnerable citizens, and ensuring long term business resumption.