Digital Water Meter Program

Water meters typically have a lifespan of 30 years. We're now installing new meters with radio frequency (RF) and smart meter technology for customers in Okotoks whose water meters are due for replacement.

These new wireless devices ensure more accurate billing, reflect real-time water consumption and can provide you better insight into your consumption habits. RF and smart meter technology also helps us to identify leaks and store readings for a 45 day-period.

Water Meter Replacement / Update

The Town of Okotoks is modernizing their water infrastructure to provide the community with better water conservation and leak detection information.  This requires the exchange or upgrade of all water metering technology in the community. CORIX Water Products (CORIX) has been contracted by EPCOR and the Town of Okotoks to supply and install the new metering technology for all commercial and residential premises.

FAQ

When will this be taking place?

The project will begin January 2017. We will be installing your required metering technology in the coming months with an expected completion date of August 2017. We will require access to your meter, so please contact the CORIX call center to schedule an appointment.

Where will the metering technology be installed?

Your new metering technology will be installed in the same area as your old metering equipment. Every effort will be made to minimize impact to your home or business.

How long will the upgrade take?

Installations take approximately 30 minutes to one hour depending on the requirements of the particular residence or business. During this time water is typically unavailable for approximately 10 minutes.

What do I need to do?

Please ensure that the area around your existing meter is free of clutter, debris, and any other obstruction.  An adult (18+ years old) must be home during the installation to provide access and sign off on completion.

How do I book an appointment?

To book an appointment for your metering technology upgrade, contact the CORIX Call Center at
1-855-455-3696 and one of our representatives will be happy to assist. Alternatively, request an appointment online by visiting http://www.corix.com/okotoks-appointment 

Thank you for your cooperation while we work with EPCOR to safely and efficiently complete the water metering technology upgrades across Okotoks. For more project information please visit https://www.epcor.com/okotoks-upgrade

How the Meters Work

These new devices transmit information using RF signals to let us know how much water is being consumed in a household or building. Typically installed in the basement, these meters and radio transceivers allow us to take a wireless reading of your water meter from up to 800 metres away.

RF energy is only transmitted when we read your meter, which happens on a bi-monthly basis. Apart from then, the device tracks your water consumption without transmitting RF energy.

Radio Frequency Information

Radio frequency energy is used in many common household devices – radios, TV remotes, garage door openers, cordless telephones, microwaves, and wireless routers. These new meters emit a signal similar to a radio and generate less RF energy than a cell phone.

These devices also meet all federal regulations and safety standards, including Federal Communication Commission, Industry Canada, and Institute of Electrical and Electronic Engineers standards. Also Health Canada has concluded that exposure to RF energy from smart meters does not pose a public health risk.

Scheduling Your Meter Installation or Upgrade

Some Okotoks customers will require an appointment for their meter upgrade/replacement. There are two types of installations in this program. Those customers that require an installation inside their home and those customers whose installation will be outside of their home. Corix will provide each customer with a letter outlining which installation is required. All installations inside the home will require an appointment. Information on how to arrange your appointment will be provided at that time.

Installation Time

Crews will be installing advanced meters throughout the Town of Okotoks. Corix will provide additional information to customers on scheduling installations as appointments become available in their area.  Watch for your letter, and then fill out the form below to book your appointment. 

Book Appointment

Sun: Closed
Mon - Fri: 8:00 am - 4:30 pm
Sat: Closed
Closed during statutory holidays
  • General Inquiries: 403.938.4372 Contact Online
    After Hours Emergency: 403.938.2985

Operations

Sun: Closed
Mon - Fri: 8:00 am - 4:30 pm
Sat: Closed

Contact

  • General Inquiries: 403.938.4372 Contact Online
    After Hours Emergency: 403.938.2985
Closed during statutory holidays