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Home    Municipal Services    Community Survey

Community Survey

Council is committed to seeking the opinions, priorities, comments and directions from residents on a broad range of issues. The Community Household Survey is one of the most important feedback tools that Council uses for enabling residents to freely express their thought on services, comment on the general policy direction of Council and to find what residents opinions are on a variety of current issues in our community.

2013 Community Household Survey 

The 2013 Community Household Survey was distributed to more than 9,200 households by the census enumerators starting May 10, 2013.  An advertising campaign was used to encourage residents to complete the survey. A total of 3,366 surveys were returned (approximately 36% response rate) – an exceptional response for our tri-annual household survey. A response of 400 or more is industry standard as a good response rate and measure of public opinion for surveys.

2013 Community Household Survey Summary (869 KB)  Adobe
2013 Community Household Survey Final Report (488 KB) Adobe

A few notable highlights include:

  • 98% of respondents rate the quality of life in Okotoks as good or very good (no change from 2009).
  • What 3 things make Okotoks a good place to live?
    • 47% - Small town atmosphere (friendly people/family oriented/lifestyle)
    • 35% - Parks/green spaces/river valley/pathways
    • 29% - Shops/restaurants (availability, convenience, friendly service)
    • 27% - Location (near big city, mountains and the countryside)
  • What 3 things would make Okotoks a better place to live?
    • 19% - Restrict development/keep the Town small/stop big-box stores/slow down growth/population cap
    • 13% - Water is too expensive/ensure water supply/better quality of water/fewer watering restrictions
    • 13% - Reduce taxes/reduce business taxes/property taxes
    • 13% - More shopping/restaurants/longer shopping hours/friendlier service/shopping mall
  • 97% of respondents rated safety as good or very good (compared to 94% in 2009).
  • 95% of respondents stated that it was very or somewhat important for Okotoks to continue to adopt ‘green’ practices, (compared to 94% in 2009).
  • 92% of respondents said the Town was doing a good or very good job of facilitating and supporting the character and spirit of the community (compared to 87% in 2009).
  • 47% of respondents indicated that their household would utilize local transit within Okotoks (down from 49% in 2009), while 53% indicated they would not use the service.
  • 92% of respondents indicated that they were satisfied or very satisfied with the services provided by the Town (compared to 88% in 2009).
  • 92% were satisfied or very satisfied with our vehicular transportation network and 91% were very satisfied or satisfied when travelling within Okotoks by physical movement.
  • The Western Wheel continued to be the most popular as a major source of Town information for respondents, with notable increases in Town publications, community signage and word of mouth.
  • The majority of residents remain satisfied with Town employees and Town Council.

 

2009 Community Household Survey 
2009 Community Household Survey (286 KB) Adobe
The 2009 Community Household Survey was distributed to over 7600 households during the week of April 1-8, 2009.  An advertising campaign was used to encourage residents to complete a survey by April 30, 2009.  A total of 2976 surveys were returned (approximately 39% response rate) the largest response to date for our tri-annual household survey!  Response rate has generally been good at 20-25% for this survey over the years (2006 – 1465; 2003 – 1027; 2000 – 619; 1997 – 941).  A response of 400 or more is industry standard as a good response rate and measure of public opinion for surveys.

Our past surveys have included a number of general questions for benchmarking purposes on services as well as a few ‘issues of the day' questions. Banister Research & Consulting constructed and tested the survey questions, compiled the survey responses and have prepared the attached report. A few notable highlights include:

Sustainable Okotoks – Where To From Here? with the following results:

  • 55.9% - We can maintain the status quo-continue with our planned boundaries and capping community growth at approx 30,000 (capacity of the Sheep River Aquifer)
  • 25.2% - We can sit somewhere between the status quo (approx 30,000) and the projected mid range population growth complied by the CRP (approx 60,000) resulting in a modest population growth of 45,000. Modest boundary growth and sub-regional or local water solutions.
  • 15.9% - We can adopt the projected mid range population growth complied by the CRP (approx 60,000). Large boundary growth around our existing boundaries with a regional water pipeline solution is a potential option.
  • 3.0% not stated
  • While most (73%) did not add comments, of those that did, the top comments (those with over 100 similar comments) were:
    • 9.4% (281 respondents) – Live here because of small town feel/keep cap/slow down growth
    • 8.0% (237 respondents) – water/sewer issues will worsen/need to fix first

General survey results:

  • 97% of respondents rate the quality of life in Okotoks as good or very good.
  • What 3 things make Okotoks a good place to live?
  • 47% - Small town atmosphere (friendly people/family oriented/lifestyle)
  • 27% - Parks/green spaces/river valley/pathways
  • 27% - Location (near big city, mountains & countryside)
  • 26% - Size (easy to get around/controlled growth)
  • What 3 things would make Okotoks a better place to live?
    • 28% - Traffic issues (build another bridge, fewer &/or synchronized lights, fewer trucks)
    • 14% - Water (too expensive, ensure water supply/better quality water/less watering restrictions)
    • 13% - Restrict development/keep town small/stop big box stores/slow down growth
  • General Comments - while the majority (66%) did not add comments, of those that did, the top 3 general comments were:
    • 10% expressed that Okotoks is a great place to live and wish to maintain the small town feel
    • 5% stated that they wanted Okotoks to be kept small
    • 4% expressed concern about the water supply
    • 94% of respondents rated safety as good or very good (increased satisfaction from 2006 at 88%)
    • 95% of respondents stated that it was very or somewhat important for Okotoks to continue to adopt ‘green' practices.
    • 84% of respondents said the Town was doing a good or very good job of facilitating and supporting the character and spirit of the community (no change from 2006)
  • 50% of respondents indicated that their household would not access transit if it was made available within Okotoks, while 44% reported that their household would take between 1-10 trips per week.
  • 56% of respondents indicated that they would rather personally deliver recyclables, while 42% stated they would prefer a weekly curbside pickup.
  • There was a high satisfaction level with Town employees, Town Council and the services that are provided.
2008 Quality of Life Survey
2008 Quality of Life & Financial Planning in the Town of Okotoks Survey (11 MB)
  • Residents perceive quality of life in Okotoks as favourable
  • The main reasons behind perceptions of a good quality of life vary widely, although 15% attribute the small town atmosphere as a contributing factor
  • Satisfaction with all of the services tested (overall, recreation & culture, recycling & garbage, and communication with residents)
  • Residents believe they receive good value for their municipal tax dollars and would prefer tax increases over service cuts
  • Information needs are diverse and varied with high visitations to the Town’s website
  • The top concerns for residents were related to transportation, growth, local government services, the environment and crime.
2007 Open Spaces Survey
2007 Open Spaces Survey (133 KB)
 
2006 Transporation Survey
2006 Transportation Survey (339 KB)

2006 Community Household Survey
2006 Community Household Survey (293 KB)
  • 97% of residents rate the quality of life in Okotoks as good or very good.
  • 88% of residents rated safety as good or very good
  • 84% of residents said the Town was doing a good or very good job of facilitating and supporting the character and spirit of the community
  • 65% of respondents indicated the Town was doing a good or very good job of managing community growth and development.
  • High satisfaction level with Town employees, Town Council and the services that are provided.
  • The top concerns for residents are related to traffic issues.
  • 90% of respondents were aware or somewhat aware of the activities that the Town undertakes to be a sustainable community.
  • 89% of respondents are supportive of the Town’s move towards sustainability

2003 Community Household Survey

  • 82% support direction of capping populations at 25,000 to 30,000 - the carrying capacity of the Sheep River
  • 93% recycle
  • 75% compost
  • 93% see a continued role in providing water conservation and recycling education programs
  • 91% say we should form parternships to jointly manage the Sheep River
  • 73% say we should spend money on managing urban forest and naturalizing open spaces
  • 93% support the municipal purchase of river valley lands for preservation purposes
  • 79% support the diversification of housing to provide affordable and varied housing choices
2000 Community Household Survey
  • 84% support direction of capping populations at 25,000 to 30,000 - the carrying capacity of the Sheep River
  • 92% recycle
  • 78% compost
  • 89% see a continued role in providing water conservation and recycling education programs
  • 86% say we should form parternships to jointly manage the Sheep River
  • 65% say we should spend money on managing urban forest and naturalizing open spaces
  • 84% support the municipal purchase of river valley lands for preservation purposes
  • 70% support the diversification of housing to provide affordable and varied housing choices