As a valued client of the Okotoks Recreation Centre you have been selected randomly to complete this short survey about the services and facilities we offer. Your feedback will help us to identify your needs and continue to improve the service that we provide to you. There are 9 questions which should take under 5 minutes to complete. Any information gathered through this survey will be confidential. Thank you in advance for your time.
The Client Services desk is located at the Okotoks Recreation Centre. It is here that we process all of your program registrations, facility passes, and daily admissions.
1. How do you usually make contact with Client Services? (Please select all that apply)
Phone
In Person
Email
24 hr hotline
Internet
Fax
2. Do you have a facility pass to the Okotoks Recreation Centre?
NO
YES
If yes, what kind of a pass is it?
10x Pass
Monthly
3 Months
Annual
If yes, what do you use your pass for? (Please select all that apply)
Fitness
Swimming
Aquafit
Skating
Shinny
Gymnasium
10% off Program Registration
3. Are you aware that there is a ProShop at the Okotoks Recreation Centre?
NO
YES
If yes, Have you ever purchased any items?
NO
YES
4. Have you ever booked space at the Okotoks Recreation Centre (ORC), Centennial Arena or outdoors at our Parks?
NO
YES
If yes, please select all that apply.
ORC Arena
ORC Meeting Rooms
ORC Pool
Centennial Arena
Okotoks Parks - Sheep River Cookhouse
Okotoks Parks - other
If yes, were you satisfied with the booking process?
NO
YES
Comments:
5. How do you find out about our pool schedules, arena schedules and special events? (Please select all that apply)
24 Hour Info Line
Town of Okotoks Website
Community Program Guide
Information Sheets or Brochures from the Recreation Centre
Electronic Display at the Recreation Centre
Phone Inquiry
Western Wheel
Other
6. Do you participate in Town of Okotoks' registered programs?
NO
YES
If no, please tell us why?
If yes, how do you prefer to register?
By Phone
In Person
Fax
Online Registration (Net-Reg)
7. Please rate your level of satisfaction with the various registration processes below.
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
N/A
Organization and navigation of website
Usefulness of information online
Clarity of information online
Graphics and visual appeal on website
Registering in person
Registering by telephone
Registering by Fax
Speed of receiving receipts
Accuracy of receipts
8. If you have been on the Online Registration website (netreg.okotoks.ca), what were you looking to do? (please check all that apply)
Register for the program
View programs
Print receipts
Review programs you previously registered for
9. Please rate your level of overall satisfaction with Client Services:
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
N/A
A.Quality of service
B. Speed of service
C. Helpfulness of staff
D. Knowledge of staff
E. Timeliness of voicemail return
F. Timeliness of email return
G. Client Service hours
H. Admission process
I. Overall comfort of Rec Centre
The personal information that you have provided is protected by FOIP (Freedom of Information and Protection of Privacy) and will only be used for the purposes stated. Should you have any questions please contact the Town of Okotoks FOIP Coordinator at 403.938.8944.
